Terms of service

Terms of Service

Welcome to Ibu Kristina's. By accessing or using our website (ibukristinas.com) and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

Ibu Kristina's provides artisanal Indonesian hot sauces and condiments for sale through this website. By placing an order, you confirm that you are legally capable of entering into binding contracts and are at least 18 years of age, or are using the site under the supervision of a parent or guardian.

2. Products

All products are made in small batches. Colors, textures, and consistency may vary slightly between batches due to the artisanal, handmade nature of our products. Product descriptions and images are provided in good faith but are not guaranteed to be entirely accurate.

3. Pricing and Payment

All prices are listed in British Pounds (GBP, £) and are subject to change without notice. Payment must be made in full at the time of purchase through our supported payment methods. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability.

4. Shipping

Please refer to our Shipping Policy for delivery timeframes, costs, and related information. Ibu Kristina's is not responsible for delays caused by shipping carriers or customs.

5. Returns and Refunds

All sales are final except in cases of damage on arrival. Please refer to our Return and Refund Policy for full details.

6. Allergen and Food Safety Disclaimer

Our products are made in a facility that may also process common allergens. Please review ingredient labels carefully before consumption. Ibu Kristina's is not liable for allergic reactions resulting from consumption of our products.

7. Intellectual Property

All content on this website, including logos, images, text, and design, is the property of Ibu Kristina's and may not be reproduced or used without written permission.

8. Limitation of Liability

Ibu Kristina's shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

10. Contact Us

For questions about these Terms of Service, contact us at support@ibukristinas.com.